Effective date: July 28, 2026
Vegas Appliance Authority ("VAA," "we," "us," or "our") operates a Las Vegas-focused appliance repair marketplace at vegasapplianceauthority.com. This Privacy Policy explains how we collect, use, share, and protect information when you use our website or submit a repair match request.
Who We Are
VAA is a lead-generation and matching platform. We are not an appliance repair company. We connect homeowners in the Las Vegas metro area with independent appliance repair professionals ("Vendors") who apply to join our network.
Information We Collect
- Contact and request details: name, phone number, email address, ZIP code, appliance type, urgency, issue description, and the page you submitted from.
- Vendor application data: business name, license/insurance details, service areas, and profile information submitted during vendor signup.
- Technical data: IP address, browser type, device information, referral URLs, and cookies or similar technologies used for site functionality and analytics.
- Communications: messages you send to us by phone, email, or web form.
How We Use Information
- Match homeowners with local repair professionals who may be able to help.
- Route, store, and manage lead requests inside our platform.
- Contact you about your request by phone, text, or email.
- Review vendor applications and maintain marketplace quality.
- Improve site performance, security, fraud prevention, and user experience.
- Comply with legal obligations and enforce our Terms of Service.
How We Share Information (Lead Sharing)
When you submit a repair match request, we share the information needed to fulfill that request with one or more independent Vendors in our network who service your area and appliance type. Vendors may contact you directly to discuss diagnosis, scheduling, and pricing.
We may also share information with:
- Service providers that help us operate the website, email delivery, hosting, analytics, payment processing, or customer support.
- Legal or regulatory authorities when required by law or to protect rights, safety, and platform integrity.
- A successor entity if our business is transferred as part of a merger, acquisition, or asset sale.
We do not sell your personal information as a standalone data product.
Communications & TCPA Consent
By submitting a form on our site, you agree that VAA and/or appliance repair professionals in our network may contact you by phone, text, or email about your repair request. Consent is not a condition of purchase. Message and data rates may apply. You may opt out of marketing texts by replying STOP where applicable.
Cookies & Advertising
We may use cookies and similar technologies for essential site functions, analytics, and advertising measurement. Third-party ad partners such as Google AdSense may use cookies to serve ads based on your visits to this and other websites. You can manage cookies through your browser settings and, where available, industry opt-out tools.
Data Retention
We retain lead and account information for as long as needed to operate the marketplace, resolve disputes, meet legal requirements, and maintain business records. When data is no longer needed, we delete or de-identify it where feasible.
Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No online transmission or storage system is completely secure.
Your Choices
- You may request access, correction, or deletion of certain personal information by contacting us.
- You may opt out of non-essential marketing communications.
- California and Nevada residents may have additional privacy rights under applicable state law.
Children
Our services are not directed to children under 16, and we do not knowingly collect personal information from children.
Changes
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date.
Contact Us
Vegas Appliance Authority
Las Vegas, Nevada
Phone: (702) 960-0500
Email: privacy@vegasapplianceauthority.com